Help Desk & Knowledge Center

The IJIS Institute has several resources to help you research and resolve answers to your technical questions regarding the content, principles, and best practices for using the Global Justice XML Data Model (GJXDM) and the National Information Exchange Model (NIEM).

The IJIS Institute Knowledge Center consists of three main components:

National Information Sharing Standards (NISS) Help Desk
Online Knowledge Base
IEPD Clearinghouse

National Information Sharing Standards (NISS) Help Desk

The National Information Sharing Standards (NISS) Help Desk helps users find answers to technical questions regarding the content, principles, and best practices for using GJXDM and NIEM.

Live technical support is available Monday through Friday from 9:00 a.m. to 8:00 p.m. (ET).
Telephone: 1.877.333.5111 or 703.726.1919
E-mail: NISShelp@ijis.org
Online support is available 24 hours per day, 7 days per week.
http://it.ojp.gov/NISS/helpdesk

Online Knowledge Base

At the heart of the NISS Help Desk is an online, searchable knowledgebase that contains information about GJXDM, NIEM, and Information Exchange Package Documentation (IEPD) efforts. The sources for the online knowledgebase include:

NIEM Configuration and Control Tool (NCCT)
Solutions to GJXDM and NIEM issues placed in the Bugzilla change management tool
NIEM training materials
Fact sheets provided by the Georgia Technical Research Institute (GTRI)
Relevant reference documents and supporting materials
Responses to questions previously received by the NISS Help Desk
Published materials from:
- Global XML Structure Task Force (XSTF)
- NIEM Business Architecture Committee (NBAC)
- NIEM Technical Architecture Committee (NTAC)
- NIEM tiger teams
- IJIS Institute technology assistance reports
- Related OASIS materials

IEPD Clearinghouse

The IEPD Clearinghouse (http://it.ojp.gov/iepd) is an interactive online repository that provides information about planned, in-progress, and completed IEPD initiatives. Developers can maximize resources and time by using the IEPD Clearinghouse to access reusable, NIEM-compliant artifacts. Most importantly, the IEPD Clearinghouse enables directly relevant collaboration between organizations and people working to solve similar problems within the justice, public safety, and homeland security communities.

For questions about the IEPD Clearinghouse, contact the NISS Help Desk.

This Web site is funded in whole or in part through a grant from the Bureau of Justice Assistance, Office of Justice Programs, U.S. Department of Justice. Neither the U.S. Department of Justice nor any of its components operate, control, are responsible for, or necessarily endorse, this Web site (including, without limitation, its content, technical infrastructure, and policies, and any services or tools provided).

The IJIS Institute Knowledge Center provides clear and comprehensive support of GJXDM and NIEM data standards to the information sharing community.

The NISS Help Desk shares their experience and expertise and is able to resolve ticketed items in a timely fashion with quality feedback that addresses the user's request.

Resolved issues are published on the Knowledge Center Web site so that all users may leverage the information. Issues range from basic feasibility research to detailed Information Exchange Package Documentation (IEPD) efforts.