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Knowledge Center/Help Desk
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help key on computer keyboardThe IJIS Institute has a number of knowledge center resources to help you research and resolve answers to your technical questions on information sharing and safeguarding and standards-based information sharing initiatives.

The IJIS Institute Knowledge Center consists of three main components, the National Information Sharing Standards Help Desk, the Online Knowledge Base, and the IEPD Clearing house. How can we help you?

National Information Sharing Standards (NISS) Help Desk

The National Information Sharing Standards (NISS) Help Desk helps users find answers to technical questions regarding the content, principles, and best practices for using the National Information Exchange Model (NIEM).


Live technical support for the NISS Help Desk is available
Monday through Friday from 9:00 a.m. to 8:00 p.m. (EST)
by contacting 1.877.333.5111 or 703.726.1919 or
by email at NISShelp@ijis.org.

Online support is available 24 hours per day, 7 days per week.


Online Knowledge Base

The Online Knowledge Base contains information about information sharing standards, specifically the Global Justice XML Data Model, the National Information Exchange Model (NIEM), and Information Exchange Package Documentation (IEPD) efforts.

IEPD Clearinghouse

The IEPD Clearinghouse is an interactive online repository that provides information about planned, in-progress, and completed IEPD initiatives. Developers can maximize resources and time by using the IEPD Clearinghouse to access reusable, NIEM-conformant artifacts. Most importantly, the IEPD Clearinghouse enables directly relevant collaboration between organizations and people working to solve similar problems within the justice, public safety, and homeland security communities. For questions about the IEPD Clearinghouse, contact the NISS Help Desk.

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